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Manager, Technical Service (Pigments for Coatings Lab)


Job Field: Technical Service / Support
Location: Shanghai, CN, 200000
Company: BASF Asia Pacific
Job Type: Experienced
Job ID: EN_CN_23700

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We have over 110,000 employees connecting around the world. For you, this means an almost unlimited range of job opportunities, career development and lots of potential to continue learning . At BASF we believe strongly in the power of connected minds.


BASF has been a committed partner to Greater China since 1885. With major investments in Nanjing, Shanghai and Chongqing, BASF is one of the largest foreign investors in the Chinese chemical industry, and maintains the BASF Asia Pacific Innovation Campus in Shanghai as a research and development hub for the Asia Pacific region. Objectives: 1. Strategic thinking and customer focus

  • Interface to industry management, sales and customers.
  • Provide technical services to support implementation of launch products, growth opportunities and in case of customers’ complaints
  • Ensure the achievement of tasks within the agreed time and budget.

2. Technical competence

  • Assure high level of technical service according to market requirements.
  • Up to date understanding of market needs and industry technology trend.
  • State of art know-how of formulations and application methods in assigned area.
  • Lab management by efficient equipment utilization, test method standardization and EHS, 5S implementation

3. Leadership

  • Motivate and lead to achieve maximum results. Open communication with coating lab team.
  • JD communication and main task set up with SH coating team member.
  • Cooperate with senior manager for people development plan

Main Tasks:

  • Technical service by TSR implementation
  • Follow TSR process / input in global lab job database
  • Provide technical support according to TSR and prepare report with conclusion accordingly.
  • Assist to support product launch: develop/adapt formulations and sales tools (e.g. demonstration articles) to ensure successful introduction of the defined products.
  • Coordinate and allocate the SH coating lab resources to fulfil the requests from industry management, sales and customers.
  • Maintain up-to-date understanding of industry trends and technical development that effect target markets.
  • Organize and support technical training internally and externally.
  • Regularly network with the other BCE Technical Service Labs in Asia Pacific and other regions.
  • Ensure efficient and effective utilization of laboratory assets and resources: Planning of efficient test- and lab-programs, cost-efficient use of lab materials. Ensure sufficient supply of lab materials, arrange proper shipment to/out of Shanghai. Ensure access to appropriate paint/coatings systems.
  • People management: leading and developing SH coating team regarding quality of work, operational excellent and motivation. Ensure qualification and motivation of people through performance management and training.
  • Proactive implementation of EHS requirements, 5S and quality certifications, e.g. ISO standards.


  • Education: Scientific education: either Bachelor degree in Chemistry or related field.
  • Working experience: At least 10 years’ experience in coatings industry and at least 2 years’ experience in managing personnel. Experience with pigments in coatings preferred.
  • Technical and professional knowledge: Knowledge of related chemistry. Understanding of the markets needs with regards to products and innovation in which the business is active. Ability to develop the competency of subordinates.
  • Fluent in English language, both oral and written
  • Operate Microsoft Office

Job Segment: Service Manager, Manager, Performance Management, Customer Service, Management, Bilingual, Human Resources

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