Senior Officer, Customer Service
LOCATIONS:
Job Field: Customer Service
Location: Shanghai, CN, 200000
Company: BASF Asia Pacific
Job Type: Experienced
Job ID: EN_CN_25385
We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We have over 110,000 employees connecting around the world. For you, this means an almost unlimited range of job opportunities, career development and lots of potential to continue learning . At BASF we believe strongly in the power of connected minds.
Description
BASF has been a committed partner to Greater China since 1885. With major investments in Nanjing, Shanghai and Chongqing, BASF is one of the largest foreign investors in the Chinese chemical industry, and maintains the BASF Asia Pacific Innovation Campus in Shanghai as a research and development hub for the Asia Pacific region. Objectives: To efficiently manage aspects of the order fulfilment process in accordance with BASF’s Quality Manual and Operating Procedures in order to provide high quality service to both internal and external customers. Main Tasks:
- Prepare and process sales order
- Monitor order status and feedback to sales and customers
- Customer Master data and credit management
- Exceptional order handling
- Document handling
- Handling NCM and customer complain
- Customer interaction and business rule implementation
- Business project involvement
Requirements:
- College degree or above.
- At least 3 years working experience in Customer Service related, preferably in MNC.
- Skilful in MS Office; Familiar with ERP system, especially SAP.
- Good communication skills in both English and Chinese.
Job Segment:
Customer Service
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