Manager, Knowledge Management

Job Field: Other
Location: Kuala Lumpur, MY, 50000
Company: BASF Asia Pacific
Job Type: Experienced
Job ID: EN_MY_23911

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We have over 110,000 employees connecting around the world. For you, this means an almost unlimited range of job opportunities, career development and lots of potential to continue learning . At BASF we believe strongly in the power of connected minds.

Description

BASF Shared Services Center Kuala Lumpur, was established in 2005. Located in Kuala Lumpur, the shared services center has 620 employees and provides functional services in the areas of Finance, Controlling, Information Services, Human Resources, Environment, Health & Safety, Procurement and Import-Export Order Management Services to BASF companies and affiliates in 16 countries across the Asia Pacific region. BASF has three other shared services centers located in Berlin and Ludwigshafen in Germany and in Montevideo, Uruguay, that cover Europe and the Americas.

Objectives

• Lead and champion Knowledge Management (KM) in BSSCKL towards achieving the strategies outlined in the KM strategy.
• Overall responsible for managing and supervising the day-to-day operations of KM related activities (e.g. company intranet portal, knowledge transfer initiatives, maintaining taxonomy, KM metrics, codification of critical knowledge, onboarding) and key KM related projects.
• Work with division appointed KM Advocates to achieve the general KM organizational aim and the respective division’s KM goals.

Job Description

• Articulate business objectives and strategy by mapping out a KM strategy and other blueprints to meet those needs. Ability to introduce measures to enhance the value of knowledge sharing to solve specific capability related business problems and tie activity in KM back to how it affects the business.
• Ability to tie business metrics to the appropriate KM metrics to drive performance and continuous improvement, especially from the managerial level.
• Primary communicator with related parties to monitor value creation and allow timely KM improvements to be made.
• Design and oversee intervention programs/trainings related to KM (on-demand concept) and works in collaboration with others. Ability to understand end-user knowledge sharing needs and communicate effectively to central teams to affect infrastructure.
• Content Management and Knowledge Mapping – Design, strategize, implement and coordinate holistic content management eco-systems and techniques whilst provide guidance on existing knowledge sharing capabilities within company, which includes the Intranet, Benchmark Database, News Monitoring, among others. Ability to use global approaches, designs and best practices to build and ensures sustainability of website/document/onestop approach.
• Facilitate the KM Advocate community, and guides other management undertakings. Works with KM Advocates to drive ongoing content provisioning exercise towards meeting customer needs.
• Ascertain the best practice for knowledge-based platforms (e.g. online repository, document management systems) and establish security controls to govern knowledge assets.
• Ability to structure learning programs to raise awareness and equip employees with the necessary know-how to utilize KM tools/ programs/ methodologies to create business value.
• Conduct strategic and industry related research to provide knowledge-based industry trends and customer understanding via utilization of content tools, collective know-how, benchmarked database, desktop research, etc.

Requirements

Education:

• University Degree from recognized institution of higher education, preferably with a Masters in Business Administration or a strong Engineering degree

Working Experience:

• 6 to 10 years of work experience

Technical & Professional Knowledge:

• Designed or employed business-wide Knowledge Management initiatives and possesses a strong combination of these skillsets research/consulting, Intranet management skills, business networking tool development, social media, strong office applications knowledge
• English writing/spoken skills (business and social media)
• Operational excellence driven
• Team management

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