Customer Experience (CX) Solutions Analyst

Job Field: MARK - Marketing
Location: Research Triangle Park, NC, US
Company: BASF Corporation
Job Type: Standard
Job ID: EN_US_1704112

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Description

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. We are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future! Where the Chemistry Happens… We are looking for a motivated Customer Experience (CX) Solutions Analyst to join our Agricultural Products Division (APN) based out of our Research and Development (R&D) facility in Research Triangle Park, NC. Customer Experience (CX) Solutions Analyst (1704112) – Research Triangle Park, NC As a Customer Experience (CX) Solutions Analyst, you will represent BASF by leading the development and deployment of Systems of Engagement (SOE) across the region. You will be responsible for ensuring SOE support and will enable defined user experiences by thoroughly understanding requirements as defined by each business unit. Your key capabilities will include effective coordination, prioritization and consensus building across multiple business stakeholders and IT, project management, and experience with agile methodology. Formula for Success: You Will…

• Enable APN businesses to win the market by effectively connecting channel distributors, retailers, end users and internal customer facing teams
• Collaborate with a third-party strategic partner, IT Team, and Digital strategy team throughout the implementation
• Articulate and prioritize business requirements to technical resources, while providing guidance and direction on SOE solutions, to meet business needs and enable customer experience strategies
• Manage expectations, identify synergies, and creatively problem-solve across the region where multiple independent solutions exist
• Ensure alignment between stakeholders as transition to the new platform occurs
• Lead new system implementation, measure acceptance, and manage system retirement, as appropriate, without interrupting the effectiveness of daily operations

This position provides collaboration opportunities across BASF Crop Protection North America (APN), Global BASF Crop Protection (AP), BASF Global Information Services (GS) and third-party providers. For further information on Agricultural Products with BASF, please select: BASF: Create Chemistry with the Agricultural Products Division Create Your Own Chemistry: What We Offer You… Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. BASFRS

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Ingredients for Success: What We Look For in You…

• BS/BA, or higher level degree
• Demonstrated experience applying agile methodology
• 10+ years of experience successfully implementing digital solutions
• Experience managing large projects requiring you to understand business needs, and then interpret them into technical solutions
• Experience executing development on-time and on-budget, while effectively collaborating with & meeting the needs of stakeholders
• Experience managing large scale deployments, mitigating risks and managing adoption plans
• Strong communication skills; Strong negotiation skills; Strong collaboration skills; Mobile first mind-set

We Also Look For…

• BS/BA or Higher Degree in Integrated Digital Marketing, Business Analysis or Related Field
• 2+ years of experience coaching others on agile methodology
• Experience with integrated digital marketing concepts across multiple channels (ex. email, mobile, retail, web, social …)

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh