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Senior Specialist, Key Account Management, Performance Materials


Job Field: Sales / Technical Sales
Location: Osaka, JP
Company: BASF Asia Pacific
Job Type: Experienced
Job ID: EN_JP_22080

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We have over 110,000 employees connecting around the world. For you, this means an almost unlimited range of job opportunities, career development and lots of potential to continue learning . At BASF we believe strongly in the power of connected minds.


BASF started doing business in Japan in 1888. Activities cover four business segments including chemicals, performance products, functional materials & solutions and agricultural solutions. BASF maintains a strong research and development presence in Japan including the Yokohama Innovation Center (engineering plastics) and the Research and Development Laboratory and Application Technology Center for Battery Materials in Amagasaki.

Objectives of the Position

  • Lead development of business at regional and Global customers.

  • Get the application development information in the initial stage from regional and Global customers with making the broad connection with regional and Global customers

  • Make the strategy for regional and Global customers to clarify action plan for regional and Global customers.

  • Proceed business development and price negotiation for regional and Global customers involving global team members.

Parameters for success


  • New opportunities and acquired projects (total Volume, Net Sales, CCM1 potential)

  • Sales KPIs for incumbent business (total Volume, Net Sales, CCM1 potential)

  • Operational/organizational metrics:

  • Development of target supply share

  • Achievement of Customer account plan

  • Implementation of (sub)segment strategy

  • Customer Satisfaction

Decision rights:


  • Customer specific developments (product/ application, services e.g. CAE) within defined budget

  • Account plan


  • Portfolio management

  • Account pricing strategy

  • Segment strategy

Main Tasks

Activity as Key account manager

  • Defines annual global budget (Volume, Net Sales, CM1)

  • Makes pricing decision for responsible customers

  • Defines, controls and tracks account plan for responsible customers

  • Leads contract negotiations

  • Drives relationship management with account to develop higher levels of contact (all functions)

  • Defines internal and external resources for Account

  • Manages domestic activity and supports regional/global activity for responsible customers

  • Provides marketing colleagues with customer level intelligence and feedback

  • Effective Non Conformance Management (NCM) by adequate resolution and closure of all NCM’s

  • Plan and implement the career development plan

Minimum Education and Qualification Required for the Position

  • Education:

Bachelor in Chemical Engineering, Chemistry, Polymers or related fields

  • Working Experience:

Minimum of 3 Years Experiences in Account Manager position or Technical service of Chemical products in Japanese Automotive Market

  • Technical & Professional Knowledge:
    • Strong technical background in Engineering or Scientific discipline.
    • Effective Business Reporting / Communication
    • Handling and customer management (claims, issues, specific requests, etc.)
    • Understanding and experience in Thermoplastics or Polyurethane industry

Job Segment: Manager, Relationship Manager, Performance Management, Management, Customer Service, Human Resources

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