Specialist, Customer Service

Job Field: Logistics/Supply Chain Management
Location: Minato, JP
Company: BASF Asia Pacific
Job Type: Experienced
Job ID: EN_JP_25586

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We have over 110,000 employees connecting around the world. For you, this means an almost unlimited range of job opportunities, career development and lots of potential to continue learning . At BASF we believe strongly in the power of connected minds.

Description

Objectives of thePosition < Shift + Enter proceeds to the next line without bullet; Enter inserts new bullet>

The main area for the job scope is to ensure all of the basic transactions such as sales orders, delivery orders and the billing in order to provide on-time delivery of finished goods incl. samples and exporting management while liaising with all of the relevant internal and external stakeholders (R&D, Production, Sales, Logistics, and external service providers) in alignment with the law, the system SAP, the quality management system (QMS) and the responsible care (RC). Main Tasks

• To ensure all of the basic transactions such as sales orders, delivery orders and the billing in order to provide on-time delivery of finished goods incl. samples and exporting management while liaising with all of the relevant internal and external stakeholders (R&D, Production, Sales, Logistics, and external service providers) in alignment with the law, the system SAP, the quality management system (QMS) and the responsible care (RC).
• To give consultation of SCM discipline to business units and other functional units based on considerable experience and technical expertise for all of the sales order handling and exports.
• To support our customers’ requirements and complaints occurred in customers and logistics.
• To troubleshoot issues occurred in OTC (Order to Cash incl. DSO; Days of Sales Outstanding) / in the system SAP, and seek the solution in alignment with global and regional standards.
• To manage all of the relevant master data in the system SAP.
• To drive process optimization for effective and efficient processes, circumstantially liaise with all stakeholders such as regional SCM, local service providers (LSP) and shared service center (SSC).
• To manage any global/regional/local projects.

Minimum Education and Qualification Required forthe Position

• Bachelor’s Degree or higher in SCM or related field
• Experience in SCM or related field > 5 years
• Technical & Professional Knowledge: Excel, Word, PowerPoint and preferably SAP
• English (Proficiency level 0 - Poor, 10 - Excellent): Speaking 5, Writing 8

Job Segment: Customer Service