12 months contract - Analyst, Master Data (HR Service)

Job Field: Human Resources
Location: Kuala Lumpur, MY, 50000
Company: BASF Asia Pacific
Job Type: Experienced
Job ID: EN_MY_25219

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We have over 110,000 employees connecting around the world. For you, this means an almost unlimited range of job opportunities, career development and lots of potential to continue learning . At BASF we believe strongly in the power of connected minds.

Description

BASF Shared Services Center Kuala Lumpur, was established in 2005. Located in Kuala Lumpur, the shared services center has 620 employees and provides functional services in the areas of Finance, Controlling, Information Services, Human Resources, Environment, Health & Safety, Procurement and Import Export Operations to BASF companies and affiliates in 16 countries across the Asia Pacific region. BASF has three other shared services centers located in Berlin and Ludwigshafen in Germany and in Montevideo, Uruguay, that cover Europe and the Americas.

Objectives

• Process employees’ master data requests accurately and on a timely manner in SAP in compliance with the service level offering based on Standard Operating Procedure and mutually agreed with the Local Companies.
• Analyzing and resolving critical master data related issues and enquiries ensure all unsolved & potential issues are escalated timely with detailed analysis clearly describe to the SA/Group Leads according to escalation process.

Job description

• Update employee records accurately and on a timely manner in SAP system
• Ensure all processed data are reviewed accordingly and perform 100% master data checking to ensure accurate data are reported
• Monitor and manage tickets daily by ensuring that all requests are being ticketed by Service Desk accordingly
• Ensure that follow up tickets are attended timely and tagged according to the guideline resulting in shortest resolution time and zero re-open tickets
• Manage internal customer expectations by attending and processing customer enquiries and request
• Ensure all issues are captured in the Quality Management System (QMS) accurately in accordance to the QMS guideline on a timely manner

Requirements

Education:

• Graduate with a Bachelor’s degree

Working experience:

• 1-2 years of working experience

Technical & Professional Knowledge:

• Candidate with experience in SAP system would be of added advantage
• Good customer service skills with an ability to handle multiple transactions and customer requests
• Strong processing and analytical skills
• Good in written and spoken English communication
• Good understanding of HR principals/ Employee Laws

Job Segment: Service Desk, HR, Customer Service, Human Resources