Tech/Application Specialist - Call Center

Job Field: APTE - Appl. Technology
Location: Whitehouse, OH, US
Company: BASF Corporation
Job Type: Standard
Job ID: EN_US_1703950

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Description

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!

Where the Chemistry Happens…

This job is to provide support for our end customers, distribution partners, and BASF field personnel in a Call Center setting. There is a strong need for providing technical and application recommendations beyond our basic technical service documentation, as well as assistance in color information retrieval, color tinting, and product recommendations. This provides a bond between our customers and BASF and reduces the strain of our sales personnel.

Tech/Application Specialist – Call Center (1703950) – Whitehouse, OH

Formula for Success: You Will…

• Provide in-depth technical assistance (e.g., mix ratios, spray equipment, applications, processes) not included in our Technical Data Sheets. The result is the successful use of our products.
• Provide color, formula, tinting advice, and other related color information to achieve customer satisfaction.
• Provide information regarding VOC information for various jurisdictions in North America to ensure the customer maintains legal compliance in the use of our products.
• Update proprietary information in BASF systems related to color information, product data, and color work requests. The result is accurate and current information on our databases, and for our customers.
• Deliver first-tier support for BASF Color Information products (SmartTrak®, SmartColor®, SmartScan®). The result is a satisfied customer, or sales associate, successfully using our products.
• Escalate and document trends and issues to laboratory, marketing, product stewards, and sales. Result is to identify issues and needs proactively to help us provide a complete portfolio with the best possible quality.

Create Your Own Chemistry: What We Offer You…

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Ingredients for Success: What We Look for in You…

• High school diploma or equivalent
• Body shop or technical service hands-on experience with refinish products is required; familiarity with BASF products is a plus.
• Strong communications skills and telephone etiquette.
• If not familiar with BASF products, training would be necessary, along with training on BASF computer systems; knowledge of Microsoft Office Suite required.
• Multi-lingual skills desired, particularly Spanish and French.

BASFRSR

Nearest Major Market: Toledo
Job Segment: Call Center, Compliance, Customer Service, Legal